Vodacom GHOSTS

All my settings on my mobile were working until this morning when I got up and my internet on my mobile was down. I contacted Vodacom they gave me the seven step procedure which I followed. Nothing is working I then called again and was informed that I must go into a Vodacom store. This is the problem I have: firstly, which Ghost changed the settings? secondly, how am I expected to get to a vodacom store is Vodacom supplying me with taxi fare???? This is totally unacceptable as I am being penalised for absolutely nothing. The last time Vodacom messed up my voice messaging when the call centre agent activated it incorrectly, no apology was given for teh inconvenience called instead it had to be deactivated and yet again I was penalised.