Vodacom Ghandi Square

Vodacom Ghandi Square

Walked into the branch with all the staff sitting at their desks engrossed on their phones. Nobody to come and greet you at the door and extremy lazy and uninterested. I had to walk around this little store in order to get attention. The consultant who assisted me was also really uninterested and didn't seem like he wanted to help, extremely lazy and laxidasie! It was a short colored boy.

Speaking of COVID protocols, all stores are to have a sanitizer station at the door and somebody to assist with ensuring that any person entering through is sanitized and temperature is taken down. There were no sanitizers on site, or atleast visible, NOBODY was there to take down my temperature nor offer me to use sanitizer either! This is a serious matter that goes against Vodacom's regulations and compliance act. Is this stores FSC even visiting this store to ensure compliance?

The consultant with whom I was speaking with (who by the way was also engrossed on his phone) couldn't advise me about my request, I had to ask him everything and basically he sounded so unsure about everything. He didn't even greet or ask me to come and sit, I had to make myself feel welcomed and offer myself a seat, like seriously? This guy didn't even introduce himself to me.

I went in to perform a SIM swop on a few of my numbers.

Prepaid SIM swops are ridiculously priced here! Somewhat R70 for a prepaid SIM swop? I'd suggest rather buying the SIM card and performing your SIM swop over the phone with Customer Care! They charge R10 for a prepaid SIM card if just buying it unregistered or to simply RICA the same for a new number. I do know that prices differ from store to store as some are franchises, but I've never in my entire life up to date seen a price like this! Contract SIM swop are also exorbitant, somewhere around the R130 or R160 mark if I remember correctly! Ripping people off!

I won't be visiting this shop ever again, in a nutshell, this shop sucks, there's definitely NO interest and certainly NO service, and is not COVID compliant.

Owner of this shop seriously needs to relook his staff and the way this store is RUN!

Myself being an exemployee of Vodacom, am actually shocked to see how customers can be treated like a nobody at this store! You guys need to go for proper training at head office to learn the fundamentals of SERVICE.

Please catch a wake up guys, seriously!

Thumbs down for this store.

Really disappointed.

I'm sure this would just sit here and no action would be taken!