RD
Ralph D

1 reviews | Active since Jul 2010

31 May 2026, 10:41

Vodacom getting rid of old customers.

I have been with Vodacom for 30 yeras. There have been a significant decline in the service level I have received for the last 5 years. Firstly, a 24 months FIXED contract got increased every 11 MONTHS Secondly, cancellation from the customer caries a "5 MONTH PENALTY FEE" without the delivery of the service for the 5 months nad is irrespective whether the contract has less than 5 months left or not. Thrirdly (currently), Despite no delivery costs have been paid on contract agreements FOR 30 YEARS now suddenly Vodacom prefers not to do business unless customers pay extra for being a long time customers.

Makes you think carefully about whre to stay or go...

0
Replies (2)
Vodacom
Vodacom's reply31 May 2026, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
RD
Ralph D's update31 May 2026, 15:02
Reviewer Update
Waiting for the contact for previous reviews going back some 6 months.
Another broken promise.