JP
Jacques P
1 reviews | Active since Nov 2017
09 Jun 2025, 13:19
Vodacom - Getting expensive
Vodacom has now gone one step too far. They increased their rates and in addition to this they reduced discounts on contracts that are more than 18 months old. They effectively added 2 different increases to existing contracts. I will be cancelling contracts as they expire. The first two will expire in October. I've been a loyal Vodacom client for more than 25 years, but this is the last straw for me.
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Replies (2)
Vodacom's replyOfficial
09 Jun 2025, 15:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jun 2025, 15:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Jun 2025, 08:27Dear Jacques.
Thank you for the time and effort taken to voice your dissatisfaction to our office.
Cost increases are unavoidable across all industries, but we are committed to minimizing this financial impact on you while keeping you connected to the people and things that matter most. As we move forward with and continue to provide a quality service, rest assured that we are committed to keeping this as low as possible. The price plan increase took effect on March 1, 2025.
For more information in relation to the increases, kindly visit the link inserted below.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office.
Cost increases are unavoidable across all industries, but we are committed to minimizing this financial impact on you while keeping you connected to the people and things that matter most. As we move forward with and continue to provide a quality service, rest assured that we are committed to keeping this as low as possible. The price plan increase took effect on March 1, 2025.
For more information in relation to the increases, kindly visit the link inserted below.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Jun 2025, 08:27
Official
Dear Jacques.
Thank you for the time and effort taken to voice your dissatisfaction to our office.
Cost increases are unavoidable across all industries, but we are committed to minimizing this financial impact on you while keeping you connected to the people and things that matter most. As we move forward with and continue to provide a quality service, rest assured that we are committed to keeping this as low as possible. The price plan increase took effect on March 1, 2025.
For more information in relation to the increases, kindly visit the link inserted below.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office.
Cost increases are unavoidable across all industries, but we are committed to minimizing this financial impact on you while keeping you connected to the people and things that matter most. As we move forward with and continue to provide a quality service, rest assured that we are committed to keeping this as low as possible. The price plan increase took effect on March 1, 2025.
For more information in relation to the increases, kindly visit the link inserted below.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions
Regards
Vodacom Consumer Website Team
Best regards,