JZ
Jen Z

1 reviews | Active since Aug 2017

23 Sept 2017, 08:37

Vodacom gets worst by the day

Yet another incident where my data and airtime is ****** again. At 23.40 pm last night. 22.09.2017 i went to bed with R114 airtime and 1.02GB airtime. And i woke up with NO Airtime and NO data. R0 airtime and 0 data. This is the third time and not once has anyone ever dealt with this or get back to me with any feedback at all. And not once ever refunded. Vodacom are *******. The flippen network should be banned. I cannot believ e the service

0
Replies (2)
Vodacom
Vodacom's reply23 Sept 2017, 09:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply26 Sept 2017, 14:58
Official

Dear

Thank you for your patience.

I've responded to you via SMS with feedback.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian