SN
Suffia N

1 reviews | Active since Aug 2018

01 Aug 2018, 14:32

Vodacom gets RICH from taking from the POOR

My contract came to an end in Dec 2017 for a mobile router that broke after a few months of actually working thereafter I paid for something I could never use. However when my contact ended MY DEBIT ORDER continued thereafter to date which is now 7 months later July 2018. Despite me making countless attempts of contacting Vodacom and trying to get them to stop the incorrect debit order and to refund me. They keep making promises that it is cancelled and I can expect a refund in 14 -21 working days. In the meantime when that 14-21 working days passes its month end and yet another debit order goes off my account. A contract comes to an end then it is finished unless you do another contract. Vodacom is such a big company who is *****ING from me every month when Im struggling each month to make ends meet. With the high water bills and petrol and school fees and the list goes on and on. This GIANT of a company thinks nothing of *****ing and taking from every month for a service that has ended 7 months ago.

0
Replies (3)
Vodacom
Vodacom's reply01 Aug 2018, 14:54
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

SN
Suffia N's update01 Aug 2018, 15:03
Reviewer Update
All I need is for my funds to refunded and for the debit order for an ended contact to infact come to an end as the contract stipulated Dec 2017. I work hard for my money and I'm struggling and here this GIANT of a company what to create loopholes to justify *****ING from me, I have had it calling in and waiting on the line for hours resulted in nothing. Refund me ASAP, its my right.
Vodacom
Vodacom's reply01 Aug 2018, 16:59
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic