Vodacom gets NO STARS

Vodacom I would like to give you LESS THAN A STAR!

In September I tried to phone Vodacom because my contract was going to expire in October and my phone was not working properly. I wanted to upgrade early and buy out the one month on my contract and then renew it.

After what felt like 3 hours of pressing 1 and 5 and 3 and 4 and 2 and entering my mobile number and hash and then pressing 1 etc... the phone system informed me that I was a prepaid user and it didn't service prepaid customers and I should go to a branch. It then hung up on me.

I then tried the online chat. I opened that chat window....the website closed it as I started typing. I opened it again. It was again closed. I tried a third time and was notified that I already had 2 chats open and could not open another. I did not have 2 chats open...

I then got 2 SMS's telling me owed Vodacom money for my contract...which was true...but if I am a prepaid client according to Vodacom why do I owe them anything. I have been waiting for someone from Vodacom to phone me.

To say I am angry and disappointed, would be an understatement. I have been a Vodacom customer for 10 years (20 if you check under my ****en surname).

Today one of Vodacom's employees contacted my father because he is due to upgrade apparently. My father is 76 years old and doesn't understand when people talk to him about megabytes. He asked the salesperson to contact me instead so he wouldn't make a mistake and choose the wrong thing. This employee of the month told him "Well then I wont give you anything" and hung up on him. Please go find that recording!

I would like to speak to the Head of Customer Service at Vodacom.