VODACOM GETS A NO THANK YOU

I am a new customer with Vodacom. And i regret taking out a contract with you. I took a contract for my mom, firstly the phones quality is more than horrible. and conveniently the quality started lacking after the 7 days. Cant hear when the phone rings, cant hear when someone is on the line. Then lets talk about the customer service. absolutely horrific. I had the cellphone insurance, but cancelled before the 1st debit went off. uhm.. wasn't cancelled. and ya'll charging me more for this insurance than what was told to me. anyway, I was then told to call the insurance company. holding for 20 mins at a time. no success. I email you guys... no response. I refuse to pay for this insurance.. coz the phone is **** anyway. another thing. I wasn't told that ya'll be deducting like 72 hours after the delivery. I anted to go to the store and pay, but all the stores within walking distance of my place of employ... closed. How shocking. Doing business with yo was the worst thing I could ever do. Id like to pay... but id like ya'll to get things right first.