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michaela.pape michaela.pape

1 reviews | Active since Aug 2017

25 Oct 2022, 12:38

Vodacom get your act together

18 mnths ago I took out a sit bill account with Vodacom and my company Comair/Kulula. For a period of 5 months vodacom double billed my account. Unbelievable right. After about 100vemails and ph calls, I reventually got a credit for the double billed account. One year later Comair went into liquidation and even though the phone had been taken out in our personal capacity, they hard locked all Comair vodacom employees. I had a sick child at school, who could not get hold of me. Vodacom eventually rectified this and I have been paying monthly since then. I now want to upgrade my contract. I got hold of them today and suprise my account is with legal. I gave never been in arrears with one single payment, so they obviously have all the employess listed with legal. Do I now need to spent another few months and hours on ph calls and emails to get my number taken off legal. Vodacom I have a brilliant credit rating and I don't owe you a cent. Quite the opposite, you owed me money. Get your act together. My number is ***. I wNt my ph removed from legal status. I am not emoyed by Comair. Problems from day 1, I am beyond frustrated.

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Replies (2)
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michaela.pape michaela.pape's update25 Oct 2022, 12:39
Reviewer Update
Split bill

Vodacom
Vodacom's reply25 Oct 2022, 13:59
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team