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michele.bowmer michele.bowmer

1 reviews | Active since Jan 2018

10 Mar 2021, 15:16

VODACOM - GET YOUR ACT TOGETHER

I am continuously getting calls from Vodacom, stating I am in arrears. I have double checked all my payments and the app which all show that I have paid my account every month. I am sick and tired of their incompetence in managing their own accounts. This is not the first time either. If one compares their cloud online information it is totally different to the app information. In addition, someone should tell these people that as a customer and according to the law, I have until the 7th of each month to pay. As I am a SASSA pensioner, I try to keep enough in my account to pay before or on the last day of the month, sometimes, I have to wait for my pension with only gets paid between the 4th and 6th of the next month. However I always pay my account. I have tried to phone them to set them straight and I get this disembodied voice giving me instructions which I follow, then nothing but waiting forever. I have been with Vodacom since cellphones first came out many years ago. They should make consideration for SASSA pensioners. I am totally disgusted.

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Replies (2)
Vodacom
Vodacom's reply10 Mar 2021, 19:13
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
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michele.bowmer michele.bowmer's update12 Mar 2021, 13:11
Reviewer Update
Thank you Marlon, you are an absolute star. You went above and beyond for me, I am very grateful. Thanks you so much.