1 reviews | Active since Jan 2018
VODACOM - GET YOUR ACT TOGETHER
I am continuously getting calls from Vodacom, stating I am in arrears. I have double checked all my payments and the app which all show that I have paid my account every month. I am sick and tired of their incompetence in managing their own accounts. This is not the first time either. If one compares their cloud online information it is totally different to the app information. In addition, someone should tell these people that as a customer and according to the law, I have until the 7th of each month to pay. As I am a SASSA pensioner, I try to keep enough in my account to pay before or on the last day of the month, sometimes, I have to wait for my pension with only gets paid between the 4th and 6th of the next month. However I always pay my account. I have tried to phone them to set them straight and I get this disembodied voice giving me instructions which I follow, then nothing but waiting forever. I have been with Vodacom since cellphones first came out many years ago. They should make consideration for SASSA pensioners. I am totally disgusted.
