Vodacom Get your act together

My account was upgraded **********ly, and a new contract taken out on my Name, after many emails phone calls and visits to Voda shops , only after posting on Hello peter did it get resolved 6 months later. I am told by Vodacom that all has been reversed and i can continue with a upgrade. However when i try i get rejected with no credit available, i have now been blocked on their system. I speak to Legal and they tell me their side is all clear. and say it is Acquisitions and IT. Surly they all connected on the same System, the one hand doesn't know what the other is doing. They keep telling me that it has been escalated but nothing ever gets done and no one gets back to me. I don't understand how some random person can upgrade and take out a new contract on my name to the value of R2000 p/m but i cant get a deal for R249-00. Blows my mind. and on top of all this My account gets Debited with R5096.07 today. all i want is some competent person to contact me, is that so much to ask...