1 reviews | Active since Nov 2016
Vodacom - get you act together
<p>Im a Cell c subscriber with a device from Cell C. On the 20/09/2016, my phone can not make calls, so I take it in to a Cell C store, after a month at Cell Cs repair centre, I learn that my phone has been blacklisted by a Louisa Oost from Vodacom. On the 10/10/2016 I complete an unblacklisting form and submit at the Vodacom Store at Mimosa mall, bloemfontein. </p> <p>Its now almost 4 months - nothing from VC</p> <p>The following customer service references : EC-04IL-20A9FC</p> <p>EC-0BDO-3KNY85</p> <p>EC-0BDO-3KN411</p> <p> </p> <p>Pathetic service</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Save from a courtesy call from a VC agent, this matter remains still unresolved. I have provided proof from Cell C that the phone is sourced from their (cell C) stock, yet the Vodacom Agent insists that my terminal is from their stock. Dear VC, please provide proof of this claim, as I have duly provided evidence to support my claims, please reciprocate.
Save from a courtesy call from a VC agent, this matter remains still unresolved. I have provided proof from Cell C that the phone is sourced from their (cell C) stock, yet the Vodacom Agent insists that my terminal is from their stock. Dear VC, please provide proof of this claim, as I have duly provided evidence to support my claims, please reciprocate.