Vodacom: Get it Right!!!!

On the 20th of Feb, i contacted Vodacom to enquire on Fibre deals they as was looking to switch from my current ISP. The lady who assisted me, Natalie confirmed my area is covered for Fibre (which is obvious) We proceed with the application which was approved. I received the Vodacom router two days later, 22 Feb. Natalie advised i should contact their technical department a day before my current ISP releases the line in order for Vodacom to activate the Fibre line from their end. My subscription with my current ISP was scheduled for cancellation 29 Feb. I contacted Vodacom 28 Feb to let them know that the current ISP will be releasing the line 29 Feb. On this call, i was told that my area is not covered for Vodacom - to my disbelief! As it stands, i am not with wifi as the ISP i had cancelled their line 29 Feb. Vodacom has provided me with incorrect information at Sales stage - why, probably to make another sale???? I contact Vodacom this morning 01 March, just for more clarity (that's how desperate i am as i work from home) I spoke to Neo, who advised he will escalate the query to their project area manager to advise if i am actually covered or not. i have still not received feedback nor was a reference provided.