Vodacom george useless service!!!!!

Im Very disappointed with vodacom!!!! I saw a black Friday deal for 800gb for R229 on their website. I went to the shop in george at garden route mall to the vodacom 4U store they said to me sorry sir we cant process the contract because we dont have the device(i wanted to Upgrade)so they said i must go to the big vodacom shop in garden route mall,so i went there the gentelman said the same to me not even accessed my account to see if they could assist nothing he said they also dont have the device i asked him cant we please just process the paperwork and when you recieve the device you can phone me and ill come and pick it up he said no i cant,but i can phone the online department they will be able to assist me,so i phoned them 2hours on the phone no luck the gentleman , then said over the phone sorry sir this is a in store deal only,so i phoned the Mosselbay vodacom the lady said to me yes they have a device i drove 55km to the store there they cant assist me becase my profile needs to be upgraded i had to fill in new forms and they will let me know tomorrow. Why is the shop open on weekends if they cant assist???? So i wasted my time and my petrol to drive 110km i want this sorted out!!!! And i want to be compensated for my petrol so i need to drive there again to sign the papers and to fetch the device.