pK
precious K

1 reviews | Active since May 2019

29 May 2019, 08:45

Vodacom gave my number to someone else.....

if there was an option to chose 0 I would have. am so ANGRY On the 7th May, I received a call from Rewards Co, selling a contract on behalf of Vodacom. The consultant explained everything to me, but I told the consultant that I need to think it. Contract was for R230. To my surprise, I get an sms saying that the contract is now active, and loaded with R175 airtime. I call them to find out what's going on, but they informed me that the contract belongs to a male name Mr Ndlovu. This is my cell number, has been my number for about 7 years. So in essence, my number has been given to this Mr Ndlovu, I am unable to cancel this contract, but they need to speak to the account holder. I have tried calling rewards as well as going in to the Vodacom shop, and I am not getting any joy. I need this sorted out ASAP. I need my number to be removed from this contract

0
Replies (2)
Vodacom
Vodacom's reply29 May 2019, 11:51
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team 
pK
precious K's update29 May 2019, 12:03
Reviewer Update
I really hope you guys do.. I have been promised a call back from the 7th of May up until now nothing, am really disappointed in you guys. really this is ridiculous.