Vodacom gave me the short end of the stick

<p>Late December last year Vodacom debited me twice that month. After notifying them, they reversed both debits and did'nt reserve the December one. A month later I called them to find out how much I owed them so I can settle the outstanding balance: Which I did.</p> <p>It's 6 month later and I got a call on Monday from Vodacom telling me I'm due for an upgrade. I've been trying to get this so called 'upgrade' done telephonically in the last 2 hours with no success. Hellopetter is my last resort for a fair service.</p> <p>The first agent told me I only qualify for high-end deals because my credit score might be low (How ironic - I can't take a 'Flexi 110' deal woth R200 but sure as hell qualify for a R629 Deal).<br />The secont agent; when I called again was hornest (by admitting he didn't understand why my profile was only limited to high-end deals only, as my profile was in order and showed no error.<br />A few minutes past that, he setup a conference call with and agent from the accounts deparment and left me In his capable hands. The guy Informed me that the error that occured late last year is the reason why my profile is limited to such deals. Sir, your portfolio has declined and you'd have to check in January to see If you can get an upgrade, those were most of his words.<br />He than mensioned I can opt for pay-in deals where I can pay R350 monthly for artime and get a phone, however the pay-in amount would be R550.</p> <p>I'm currently on a Flexi 110 contract and want to continue it by taking a similar deal.</p> <p>VODACOM MESSED UP BY DEBITING ME DOUBLE, AND NOW I MUST SEAT BACK AND WAIT TILL JANUARY FOR AN UPGRADE. NONSENSE.</p>