RM
Ramadimetja M

1 reviews | Active since Oct 2021

20 Oct 2021, 12:54

Vodacom gave me data bundles without my consent now I have to pay a huge bill and they refusing to assist me

I have a cellphone contract with Vodacom one of their consultant called me offering me 1G data for R140 because I was paying R150 for 10G on my contract that just ended then I refused ,then before my debit order goes off I checked my bill. Only to find out they included the 1G data bundles without my consent now they are giving me run around refusing to fix the bill for me. I didn’t give them permission to do that because it’s expensive. It’s been 2 months trying to resolve the problem no one is willing to assist me. I’m so disappointed with their poor service I wanted to give them zero stars they don’t care about their clients all they care about is money

0
Replies (2)
Vodacom
Vodacom's reply20 Oct 2021, 14:09
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
RM
Ramadimetja M's update20 Oct 2021, 14:48
Reviewer Update
When because is 2 months now I’m busy calling and you refusing to assist me with this matter I have to beg you for respond