RM
Ramadimetja M
1 reviews | Active since Oct 2021
20 Oct 2021, 12:54
Vodacom gave me data bundles without my consent now I have to pay a huge bill and they refusing to assist me
I have a cellphone contract with Vodacom one of their consultant called me offering me 1G data for R140 because I was paying R150 for 10G on my contract that just ended then I refused ,then before my debit order goes off I checked my bill. Only to find out they included the 1G data bundles without my consent now they are giving me run around refusing to fix the bill for me. I didn’t give them permission to do that because it’s expensive. It’s been 2 months trying to resolve the problem no one is willing to assist me. I’m so disappointed with their poor service I wanted to give them zero stars they don’t care about their clients all they care about is money
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Replies (2)0
Replies (2)Vodacom's replyOfficial
20 Oct 2021, 14:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 Oct 2021, 14:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
RM
Ramadimetja M's updateReviewer Update
20 Oct 2021, 14:48When because is 2 months now I’m busy calling and you refusing to assist me with this matter I have to beg you for respond
RM
Ramadimetja M's update20 Oct 2021, 14:48
Reviewer Update
When because is 2 months now I’m busy calling and you refusing to assist me with this matter I have to beg you for respond
