YM
Yongama M
1 reviews | Active since Jun 2019
12 Jun 2019, 14:12
VODACOM GAVE ME AN UNAUTHORISED CONTRACT
A new sim contract was activated on my behalf without my consent. The consultant said she was offering me an option to pay less premiums than my previous contract. only to find out i have a contract until 2021. I phoned them and for 48 minutes been transferred to different lines. i am really fed up and want nothing to do with them.
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Vodacom's replyOfficial
12 Jun 2019, 16:49 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Jun 2019, 16:49
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
YM
Yongama M's updateReviewer Update
24 Jun 2019, 11:13Hi, please be informed that my issue was not resolved. i have been contacted to confirm that the recording was found and they did see that i was not informed of the contract, but until now the contract is still valid and not cancelled.
YM
Yongama M's update24 Jun 2019, 11:13
Reviewer Update
Hi, please be informed that my issue was not resolved. i have been contacted to confirm that the recording was found and they did see that i was not informed of the contract, but until now the contract is still valid and not cancelled.