MD
Mc D
1 reviews | Active since Sept 2019
14 Jun 2023, 11:03
Vodacom Gateway TERRIBLE SERVICE
Terrible service. I recently visited Vodacom Gateway and did an upgrade and I promised to get a call as soon as there is stock of PS5 to add on as an assessory. However I have contacted the store on numerous occasions, but no luck. Always getting different stories. I was also advised they do have stock by one person and the other gives me a different story. And then when I try calling they cut me off and ignore my calls. Pathetic Service.
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Replies (2)
Vodacom's replyOfficial
14 Jun 2023, 12:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Jun 2023, 12:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
MD
Mc D's updateReviewer Update
19 Jun 2023, 07:03Good day
Thank you Vodacom for reaching out to me.
I have been contacted by Vodacom Gateway, they are absolutely useless. I spoke to the consultant who initially told me he don't have access to assist me but somehow this time had access to assist me. They have been bull****ing me from day 1. Now I'm been told that the stock is there but I'm unable to get it on as an assessory because of limit. So I asked the consultant to check if I pay off my old device would I be able to add it on. He said he will call me back in a few minutes, it's been a few days now and still no communication. The initial sales consultant should I have not led me on without checking. What a waste of time.
Please train the staff and teach them about customer care. Terrible service.
Thank you Vodacom for reaching out to me.
I have been contacted by Vodacom Gateway, they are absolutely useless. I spoke to the consultant who initially told me he don't have access to assist me but somehow this time had access to assist me. They have been bull****ing me from day 1. Now I'm been told that the stock is there but I'm unable to get it on as an assessory because of limit. So I asked the consultant to check if I pay off my old device would I be able to add it on. He said he will call me back in a few minutes, it's been a few days now and still no communication. The initial sales consultant should I have not led me on without checking. What a waste of time.
Please train the staff and teach them about customer care. Terrible service.
MD
Mc D's update19 Jun 2023, 07:03
Reviewer Update
Good day
Thank you Vodacom for reaching out to me.
I have been contacted by Vodacom Gateway, they are absolutely useless. I spoke to the consultant who initially told me he don't have access to assist me but somehow this time had access to assist me. They have been bull****ing me from day 1. Now I'm been told that the stock is there but I'm unable to get it on as an assessory because of limit. So I asked the consultant to check if I pay off my old device would I be able to add it on. He said he will call me back in a few minutes, it's been a few days now and still no communication. The initial sales consultant should I have not led me on without checking. What a waste of time.
Please train the staff and teach them about customer care. Terrible service.
Thank you Vodacom for reaching out to me.
I have been contacted by Vodacom Gateway, they are absolutely useless. I spoke to the consultant who initially told me he don't have access to assist me but somehow this time had access to assist me. They have been bull****ing me from day 1. Now I'm been told that the stock is there but I'm unable to get it on as an assessory because of limit. So I asked the consultant to check if I pay off my old device would I be able to add it on. He said he will call me back in a few minutes, it's been a few days now and still no communication. The initial sales consultant should I have not led me on without checking. What a waste of time.
Please train the staff and teach them about customer care. Terrible service.