VODACOM GATEWAY

I recently took a vodacom contract (July 2021) a hisense phone and 2 months from having it the fingerprint sensor had stopped working, I took it to the store I bought it from (Vodacom 4 u store @ gateway) 17th September 2021, They were unable to assist me and directed me to the vodacom repair store (also in gateway) The technicians there advised me that they would need to erase all the data off my phone and repairs would take 3 to 4 weeks. This is very unfair for a new customer to stay without a phone for that duration. I left without having it repaired as I now had to remove all the data from my phone and store it safely. I went to the vodacom store at 5 Zenith Drive (02 October 2021)and was advised that I need to provide them with my proof of purchase before they book my phone in, I did not have my proof of purchase as I had purchased the phone two months ago and could not remember where it was like a normal irresponsible human being, I was told to go back to the store I bought it from and request a copy, because I do not have my own transport I was unable to go directly to the store, I sent an e-mail (04 october 2021) to the lady who assisted me in obtaining the contract and she responded asking me for my details, I immediately responded and then proceeded to phone the store (same day) requesting same. I contacted the store once more that same day around 5pm and I was informed the lady that was helping me had stepped out, I left a message for her to assist me in sending the proof of purchase over e-mail but I still haven't received anything to date (11 October 2021). I contacted Hisense directly on 9th October and they were not able to assist me unless my phone was sent for repairs.

I honestly am very disappointed in vodacom, this is my first contract with a cellphone company and will definitely be my last with Vodacom!

I am now in a situation with a brand new phone (that all my data has now been erased from) with a fingerprint sensor that isn't working , vodacom contact and repair centres not helping and no transport to keep running on a wild goose chase with these people.