1 reviews | Active since May 2017

12 May 2017, 17:28

Vodacom Gateway

<p>Supposed No.1 network provider vodacom is become by far the most useless network when it comes to dealing with issues, perticularly vodacom "super store" at gateway in durban. I tried to deal with ***** that is happening on my account. I went there to have a chat with them, and firstly was met with a rude welcome where the man, Degree , wouldn't even look up off his whatsapp to speak to me and continued to listen to music. The way he then handled my issue was the worst service I have ever received, hand in his pocket with a I don't give a **** attitude and I am right so please leave me to warm this seat. I then took it up with his manager who was just as little help. I spoke to them saying well is it just easier if I cancel my contract, after 28 years and 4 devices on it with a good amount on each device and he said that's fine, rather cancel it. So vodacom would rather you just get grumpy and lose good business then help with a problem. Thank you vodacom gateway </p>

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Replies (3)
Vodacom
Vodacom's reply13 May 2017, 07:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 May 2017, 08:00
Official

Dear Tristan Bellin,

I'm sorry to hear of the circumstances under which your posting has reached us and do apologise for the inconvenience caused.

I've responded to you via email and await your response.

Regards,

UW

's update17 May 2017, 18:28
Reviewer Update

Thank you so much for your help and swift response, it was greatly appreciated