Vodacom - Gatekeeper Champions!

Vodacom are at it again. My data bundle expired at midnight on the 3rd of October, and at 01:05 on the 4th of October they deducted R203.54 for out of bundle data, despite me being asleep. I have no active services and was staying at the Maharani Hotel in Durban, where I was connected to their Wifi. I checked my bill on the vodacom App and could find no reference to out of bundle data for the date in question. I tried to call Vodacom only to discover that they have stepped up their gate keeper with the introduction of Tobi, the virtual assistant that limits your options and wastes your time. So to round off, taking ones airtime, without providing a service, last I heard this is called *****.