1 reviews | Active since Oct 2016
Vodacom Garden Route Mall Worst customer service and contract fail
<p>Going to Vodacom numerous times to request our upgrade date. Got a date that we can upgrade our contract in august 2016. Very excited going first week in august, vodacom told us new special and booklet will come out in second or third week we must come back then. Went back in another week. Finalized everything and got a new phone with tablet deal. Couldnt believe that everything went so smooth. Then in September came the first bill, account up with over R600. After inquiring they told me that we upgraded 3 months too soon and must pay a hanset fee for 3 months????? Thats after logging 5 calls, phoning and visiting vodacom stores. The lady at vodacom desk in garden route mall told me to phone the call centre. How on earth must I pay for a mistake that vodacom made. They told me when i can upgrade. No I must pay almost R700 extra on my account. I am going to cancell my contracts with vodacom for sure!!!! </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Been to 3 vodacom shops in george. Spoken to customer care about 4 times. Many hours and money wasted already. All with the same message. Sorry about the mistake but we must still pay the extra amount. No call can fix what vodacom did wrong. If we knew that we could not upgrade yet we would definately not. Who can afford to pay R700 extra per month on an already R1500 account?????? Why must clients pay for mistakes a professional business make!
Been to 3 vodacom shops in george. Spoken to customer care about 4 times. Many hours and money wasted already. All with the same message. Sorry about the mistake but we must still pay the extra amount. No call can fix what vodacom did wrong. If we knew that we could not upgrade yet we would definately not. Who can afford to pay R700 extra per month on an already R1500 account?????? Why must clients pay for mistakes a professional business make!