Vodacom Garden Route Mall drops the ball!!

I recently(06/01/2016) purchased a Samsung S6 from Vodacom Garden Route mall. On the 3rd of Feb I went to the store to have my phone sent for a repairs as the battery had not been charging that evening. I had requested a lone phone as I am unable to do my business without a phone.Needles to say there was none. Then I requested a port for the micro sim so that I could at least make use of one of my own older phones. They didn't have that either and I was informed that I need to purchase this port(which they didn't have stock of)I requested that they phone George Branch....I was astound at the laughter that came from the assistant, Charne.\we cant do that\" she exclaimed abruptly.Charne then also said that if I had brought my phone in within seven days they would have replaced the phone....the problem did not occur within the first seven days was my explanation.I took my phone and left the store. Phoned Vodacom in JHB and was assisted by Wadia who explained that the store just needed to do a sim swap. To date I have not received any feedback from Vodacom or Vodacom Garden Route Mall. "