LH
Lientjie H

1 reviews | Active since Aug 2010

14 Feb 2017, 11:02

Vodacom Garden Route Mall DID YOU SELL MY CONTACT DETAILS to **********?

<p>I took out a Vodacom data plan 2 weeks ago that came with a Laptop. I use the sim in my phone for data when not using my laptop... but I have a phone that can take a dual sim. NOW suddenly while my phone is on silent - I received a call from a HIDDEN number...and my phone rngs with the weirdest ringtone . The lady named my full names, wished me a happy 2017 and thanked me for taking out my new VODACOM data 2 Gigg plan with a Tablet... I advised her that I did not take the tablet but a Laptop.. SHE asked me about the make of the laptop and if I have it whith me. I advised that I'm at work and she ended the call immediately.</p> <p> </p> <p>NOW my question is... if this is a legit vodacom call - how did your agent not know what Laptop I got with my contract -- so I seriously doubt this is legit.</p> <p> </p> <p>MY next question is... who leaked my information to **********...because it sounds to me as if they wanted to take over my laptop / sim card to de***** me.</p> <p> </p> <p>Where did the ********** get my information 2 weeks after I took out the Vodacom contract?</p>

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Replies (2)
Vodacom
Vodacom's reply14 Feb 2017, 11:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Feb 2017, 11:06
Official

As per telephonic discussion,feedback provided.