JT
Johan T

1 reviews | Active since Jul 2023

20 Jul 2023, 16:58

Vodacom Garden Route Mall

I went to the store asking for a Samsung or an Oppo phone. They advised me to take a Huawei, which I didn't want. After they got me to buy the phone I realised that google is not supported and I needed a phone that supports google. I went back to the store within my first 7 days to ask them to exchange the device and PJ just told me that he will get an area manager to contact me. It's 3 weeks later now and I still haven't received the service I was supposed to receive. I was bul**** into a phone I didn't want and the after sales service was bad and they still give me an attitude when I want feedback from the manager.

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Replies (1)
Vodacom
Vodacom's reply21 Jul 2023, 07:40
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team