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Frans W
1 reviews | Active since Nov 2020
03 Dec 2020, 13:26
VODACOM (Gaming VIOP Streaming media) Disappearing data from your contract. Vodacom doesn't care about people and don't know how to resolve problems.
VODACOM My Data is disappearing to streaming media AND PLEASE EXPLAIN WHY I don't have FB and don't play games, all the background data is blocked on my cellphone.
I went to the store and the couldn't answer me and i was told to call customer support. The person at customer service could not told me as well what is steaming media. I have put a note on Hellopeter and i was told by someone that i will get a response. That response was only on hellopeter. I called customer service again today ans still they cant tell me what is streaming media, gaming.
Lets put this on FB and all social media so that people can start checking there data as data is disappearing and vodacom cant tell you how
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Replies (3)
Vodacom's replyOfficial
03 Dec 2020, 14:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Dec 2020, 14:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Frans W's updateReviewer Update
03 Dec 2020, 14:44This is what I wass told last week and nothing happened
The hole South Africa needs to know that data is disappearing and VODACOM can't tell you as the customer why.
The hole South Africa needs to know that data is disappearing and VODACOM can't tell you as the customer why.
FW
Frans W's update03 Dec 2020, 14:44
Reviewer Update
This is what I wass told last week and nothing happened
The hole South Africa needs to know that data is disappearing and VODACOM can't tell you as the customer why.
The hole South Africa needs to know that data is disappearing and VODACOM can't tell you as the customer why.
FW
Frans W's updateReviewer Update
04 Dec 2020, 19:49Hi.
Can you please answer me this then. Since I noticed the data is disappearing i switched my data totally off on my other device for 4 days, and there is the same thing (Streaming media VIOP gaming)
How do you explain that that data is switched off and all apps are blocked but still vodacom say i used data.
Please explain
Can you please answer me this then. Since I noticed the data is disappearing i switched my data totally off on my other device for 4 days, and there is the same thing (Streaming media VIOP gaming)
How do you explain that that data is switched off and all apps are blocked but still vodacom say i used data.
Please explain
FW
Frans W's update04 Dec 2020, 19:49
Reviewer Update
Hi.
Can you please answer me this then. Since I noticed the data is disappearing i switched my data totally off on my other device for 4 days, and there is the same thing (Streaming media VIOP gaming)
How do you explain that that data is switched off and all apps are blocked but still vodacom say i used data.
Please explain
Can you please answer me this then. Since I noticed the data is disappearing i switched my data totally off on my other device for 4 days, and there is the same thing (Streaming media VIOP gaming)
How do you explain that that data is switched off and all apps are blocked but still vodacom say i used data.
Please explain