NP
Neil P

1 reviews | Active since Aug 2020

14 Aug 2020, 09:34

Vodacom \ Gamemine unknown charges

I only noticed now that I have been charged a subscription of R4.35 per day for Gamemine since the 20th January 2020. I have never subscribed for these services. I sent an SMS to 31050 with the message "STOP ALL" and (also cancelled subscriptions with Tobi) but was notified that I am not subscribed to any WASP service. I spoke to the call centre and they cannot tell me where these come from either. I checked all my devices and there are no subscriptions. I contacted the Gamemine and they told me I have no subscriptions linked to my phone number. It is an outrage that Vodacom do not pick up and stop such phishing schemes - likely because they make money from it. I expect Vodacom to come to the party and provide me the detail as to what this was for, and then refund me.

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Replies (2)
Vodacom
Vodacom's reply14 Aug 2020, 10:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
NP
Neil P's update14 Aug 2020, 11:05
Reviewer Update
Thank you - hoping this can be resolved soonest, and my charges since January reversed.