AV
Andre V
1 reviews | Active since May 2021
02 May 2021, 09:55
Vodacom Gamemine unauthorised monthly debits.
I have also found monthly unauthorised debits for Gamemine on my Vodacom bills since August 2020 to date. I have logged a query with Vodacom. The agent that logged the query informed me that I should get response to my query within 7 days. I will follow up on this query and inform the forum of progress or lack thereof. This Gamemine issue seems to be a continuously recurring issue for many Vodacom subscribers. My Vodacom ticket ref: ***
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Vodacom's replyOfficial
02 May 2021, 14:11Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 May 2021, 14:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AV
Andre V's updateReviewer Update
10 May 2021, 09:33Thank You for the feedback.
I will check my June 2021 statement for the credits and will feed back here if the credits were passed.
In my mind I am, however, concerned that this phenomenon has continued over the years and, as my cased proved, Vodacom has been unable to prevent the Gamemine anomaly/**** from continuing to affect Vodacom subscribers.
I am also concerned that I am not aware that I have ever authorised Vodacom to add costs from external 3rd parties to my Vodacom bill. I would like to see where such authorisation was given by myself to Vodacom in the contract I have with Vodacom.
It would also be more reassuring if Vodacom could explain how the **** was perpetrated and what Vodacom is doing to prevent further recurrence and protect all Vodacom subscribers from the same ****.
I will check my June 2021 statement for the credits and will feed back here if the credits were passed.
In my mind I am, however, concerned that this phenomenon has continued over the years and, as my cased proved, Vodacom has been unable to prevent the Gamemine anomaly/**** from continuing to affect Vodacom subscribers.
I am also concerned that I am not aware that I have ever authorised Vodacom to add costs from external 3rd parties to my Vodacom bill. I would like to see where such authorisation was given by myself to Vodacom in the contract I have with Vodacom.
It would also be more reassuring if Vodacom could explain how the **** was perpetrated and what Vodacom is doing to prevent further recurrence and protect all Vodacom subscribers from the same ****.
AV
Andre V's update10 May 2021, 09:33
Reviewer Update
Thank You for the feedback.
I will check my June 2021 statement for the credits and will feed back here if the credits were passed.
In my mind I am, however, concerned that this phenomenon has continued over the years and, as my cased proved, Vodacom has been unable to prevent the Gamemine anomaly/**** from continuing to affect Vodacom subscribers.
I am also concerned that I am not aware that I have ever authorised Vodacom to add costs from external 3rd parties to my Vodacom bill. I would like to see where such authorisation was given by myself to Vodacom in the contract I have with Vodacom.
It would also be more reassuring if Vodacom could explain how the **** was perpetrated and what Vodacom is doing to prevent further recurrence and protect all Vodacom subscribers from the same ****.
I will check my June 2021 statement for the credits and will feed back here if the credits were passed.
In my mind I am, however, concerned that this phenomenon has continued over the years and, as my cased proved, Vodacom has been unable to prevent the Gamemine anomaly/**** from continuing to affect Vodacom subscribers.
I am also concerned that I am not aware that I have ever authorised Vodacom to add costs from external 3rd parties to my Vodacom bill. I would like to see where such authorisation was given by myself to Vodacom in the contract I have with Vodacom.
It would also be more reassuring if Vodacom could explain how the **** was perpetrated and what Vodacom is doing to prevent further recurrence and protect all Vodacom subscribers from the same ****.