1 reviews | Active since Feb 2019
Vodacom *****
<p>Vodacom started charging me for***** since the 1st of January2019 which I did NOT sign up for. I gave instruction to cancel it immediately and was notified that they have registered my account to not allow any future content subscriptions & purchases on 7 February 2019. Now when I logged into my account I see they have charged me R100 so far for the month again!! The amount they charged me last month was theft as I have not signed up for any game. Now they keep on charging me for something I did not sign up for in the first place. This is a disgrace!!</p>
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you this evening and there was no answer. Your cell phone account is managed by Vodacom Business. They are best equipped to assist you. Please send your email to them on *** or alternatively you may contact them on *** (free of charge from a Vodacom cellphone).
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you this evening and there was no answer. Your cell phone account is managed by Vodacom Business. They are best equipped to assist you. Please send your email to them on *** or alternatively you may contact them on *** (free of charge from a Vodacom cellphone).
Regards,
Vodacom Consumer Website Team
We notified Vodacom of the continued subscription of R4.35 per day for ***** yesterday. I also sent an SMS to 30333 with the message "STOP ALL" and was notified that I am not subscribed to any WASP service. To my total disgust I found today that they are still charging me R4.35 per day as the total charged this month went from R100.70 to R105.05 today. This is a total disgrace!!
We notified Vodacom of the continued subscription of R4.35 per day for ***** yesterday. I also sent an SMS to 30333 with the message "STOP ALL" and was notified that I am not subscribed to any WASP service. To my total disgust I found today that they are still charging me R4.35 per day as the total charged this month went from R100.70 to R105.05 today. This is a total disgrace!!
So on Saturday I noticed that yet another R4.35 was added to my monthly account and decided to phone the Vodacom business number ********** and spoke to ****. I told her that I am a most irate Vodacom customer due to the ***** charges and she undertook to cancel the subscription and get the amount already charged credited back. I received a confirmation SMS from *** that the subscription has been cancelled and the full amount charged will be credited. Thanks Trisha!! Meanwhile ***** at VBSadmin still persists that I should cancel the subscription at GooglePlay or AppStore?? I am still of the opinion that Vodacom can do more to protect their customers from such ****s.
So on Saturday I noticed that yet another R4.35 was added to my monthly account and decided to phone the Vodacom business number ********** and spoke to ****. I told her that I am a most irate Vodacom customer due to the ***** charges and she undertook to cancel the subscription and get the amount already charged credited back. I received a confirmation SMS from *** that the subscription has been cancelled and the full amount charged will be credited. Thanks Trisha!! Meanwhile ***** at VBSadmin still persists that I should cancel the subscription at GooglePlay or AppStore?? I am still of the opinion that Vodacom can do more to protect their customers from such ****s.