MK
MOHAMED K

1 reviews | Active since Nov 2017

22 Oct 2019, 07:53

Vodacom **** *******

<div>Vodacom have been phishing from my Monthly Airtime, pulling out R6 a day thinking I would not notice! This has been going on for quiet some time now and recently I decided not to use my phone for any purpose to see whether it makes a difference and did not, my airtime was still being depleted. On calling customer service they informed that I subscribed to "******" which is utter lies! I did not subscribe to any add on services. I have been with Vodacom for over 15 years and this is BS - they should refund me or else I will take this up with the Telecommunications Ombudsman and cancel my contract accordingly. The least Vodacom should do is inform a customer that they "subscribed" to a service and their airtime balance is being debited. Sorry to say but Vodacom are ************ and are in cahoots with these ********!</div>

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Replies (1)
Vodacom
Vodacom's reply22 Oct 2019, 08:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team