LG
Lunga G

1 reviews | Active since Jun 2020

13 Aug 2020, 20:50

Vodacom Game mine ****

I noticed my airtime disappearing, I called Vodacom and I was told that I have a subscription to a Game mine which I have no clue about. I am aware of R165 airtime that vanished this week alone. The consultant advised me to contact this Game mine company and request my refund and in her words "If they are able to charge you then they will also be able to refund you". I see a lot of other Vodacom users are complaining of the same issue, I suspect this is a **** by Vodacom altogether. I was told that I can't load airtime for 3days after cancellation as this Game mine will still bill me. There is no accountability whatsoever or any plans to improve on this, because clearly Vodacom numbers are getting hacked or this is just a **** by Vodacom.

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Replies (1)
Vodacom
Vodacom's reply14 Aug 2020, 06:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team