FD
Felicia D

1 reviews | Active since Feb 2021

16 Apr 2022, 10:50

Vodacom gaining more and customer loosing

I am so ****ed off at vodacom. Last month I was contacted regarding a migration because the plan I had was going to be discontinued. I didn't want to at 1st because R229 was fine for me per month. I received 200 minutes, 200 sms and 650mb data. I received R69 discount on my plan that was supposed to be for 24 months. Which is almost due 4 an upgrade. The data was also fine because I have a data contract as well. I was told it will only be a R30 extra on my current plan which was R229 plus R30 which would have been R259 but then it showed R359 on the invoice. It was not an extra R30 but an extra R130 Most of the time my airtime and sms always expired but i was fine with it. Vodacom could have left me on the plan I had see that it's almost time to upgrade. I was told it is value for my money but as I see it, it is more money for them in their pockets and I have to pay more in these difficult times and I even lost my discount. Benefits them alot more than me I tell you

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Replies (2)
Vodacom
Vodacom's reply16 Apr 2022, 17:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
FD
Felicia D's update07 Jun 2022, 13:13
Reviewer Update
I called vodacom again on 04 June 2022 regarding the discount and which has still not been sorted. Then I received an sms to say thank you for upgrading. I queried the same query but instead they do an upgrade. I was told it has been cancelled and I will be called between 11h15 and 12h15 and still no call. Now this upgrade allocations is also on my account now I cant use my own allocation incase it uses the 'upgrade' allocations. What am I to do???