Vodacom FWifi

I have switched to Vodacom Wifi and by the looks of things I have made a mistake. Ram attempted to deliver the router last week but was given some random contact cell number that I have never heard of by Vodacom. Ram therefore couldn't contact me to notify me of the delivery and the router was just sent back, no attempt by either party to get hold of me. I changed this number with Vodacom the minute I saw it. I changed over and ordered with them on the 21st of June and it is now 7th July. They are only able to deliver the router on Tuesday the 11th now, that is nearly 3 weeks with no wifi and paying a FORTUNE in data! Ammaarah was very helpful yesterday though and sent me her direct email address which makes it easier for me to follow up. Another 5 days and over a weekend with no wifi when the fault was on their side is a problem