Vodacom funeral policy

I am getting the worst service from vodacom, I joined "their" funeral policy on their app beginning of 2019. everytime i call in to get my policy schedule or to add a beneficiary i am told they are unable to see my policy. Every month i am being debited for a policy that supposedly does not exist. And nobody has been able to assist me in this regard. I have called a few times for the past 3 months trying to cancel it with no result. I am still being debited month in month out.

I would like to get this resolved please .