Vodacom Funeral cover DISASTER

If you consider taking out FUNERAL cover from Vodacom, think twice.

First I spoke to Magama Mbele. She promised to send me the documentation so that I could review before accepting. Never happened, but the money was deducted anyway.

I then phoned and spoke to Themba Ndodana (very friendly) but still did not send the info I requested.

Phoned again and finally got the document. It had a number of errors. I sent e-mail to correct these errors and also with a request for confirmation that I can use the Loyalty voucher as deposit for a phone of my choice. No response for 4 days. Threatened to contact Hello Peter and then someone phoned me and I was assured again that everything would be sorted. Nothing happened.

Wrote another e-mail a few days later. Then Khauhelo phoned me. Very pleasant and I had high hopes. Unfortunately NOTHING that was promised happened.

I still do not have the correct document and I am now going to cancel and demand my money back.

If they can't even get stuff right now, what is it going to be like if my family have to claim one day.

Very disappointed!!!