QH
Quinton Henry-Taylor

1 reviews | Active since Feb 2015

09 Jun 2024, 18:12

Vodacom Funeral Cover

Dear Vodacom Funeral Services,

I hope this message finds you well.

I am writing to express my frustration and seek assistance regarding my recent experience with Vodacom Funeral Services.

I app**** for funeral cover but subsequently decided to cancel it due to Vodacom's inability to accommodate the changes I requested.

After cancelling, I attempted to reapply for the funeral cover, but the application system did not allow me to do so.

This has caused me significant inconvenience and concern as I wish to ensure that my funeral cover is in place without any further issues.

I would appreciate your urgent assistance in resolving this matter. Could you please help me with the following:

Ensure that my previous application has been fully cancelled. Assist me in reapplying for the funeral cover without any issues. Your prompt attention to this matter would be greatly appreciated. I look forward to your response and a swift resolution.

Thank you.

Best regards,

0
Replies (1)
Vodacom
Vodacom's reply10 Jun 2024, 07:54
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team