Vodacom funds removed from my account on a 0 or SETTLED status

Account number: I***-1: Balance on 3/9/2022 R648; Account number: I***-1; Cellular number: ***; Invoice number: H3-10NY5Z; Invoice date: 17/08/2022: Balance 0. Query Nos on emails received: ***: Contents: "***, SAT, SEPT 10, 12:43 AM (13 days ago) to me Good Day Denise, We acknowledge the receipt of your email. Kindly provide us with proof/bank statement because pon our side you have not been invoiced since your account was closed. Also your status is "SETTLED".

I sent them my bank statements showing that this amount has been removed from my bank account for the last 6 months! I sent them a further reminder on 19 September and to date have had no further reply. My stop order will more than likely be taken from my account on 25 September. Surely this is *****, taking money from an account which owes Vodacom nothing.

I would really appreciate feedback at earliest.

Denise Wittwen