RR
Ronald R
1 reviews | Active since Aug 2018
17 Dec 2019, 09:09
Vodacom full of lies
Vodacom are a full of lies, they promised to come collect their cell phone that I have no interest in anymore, as their policy says 14days to return their product, I call within 8 days. Two consultants in two different days said their will notify RAM a courier company to come collect. And Vodacom also said they will call me to solve the matter and they never did.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
17 Dec 2019, 09:30Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Dec 2019, 09:30
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
RR
Ronald R's updateReviewer Update
17 Dec 2019, 09:43I will wait again like I did since last week Thursday. You never got back to me.
RR
Ronald R's update17 Dec 2019, 09:43
Reviewer Update
I will wait again like I did since last week Thursday. You never got back to me.
Vodacom's replyOfficial
09 Jan 2020, 10:23Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, your query has now been resolved.
Regards
Consumer Website Team
Vodacom's reply09 Jan 2020, 10:23
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, your query has now been resolved.
Regards
Consumer Website Team