Vodacom full of empty promises

I am writing to formally lodge a complaint regarding unauthorized and *****ulent activity on my Vodacom account. In 2023 I discovered that a Vodacom account was opened in my name without my consent or knowledge, resulting in unauthorized charges and potential misuse of my personal information. Vodacom confirmed the ***** on my name and after almost a year it was confirmed the Line was deleted and my names was cleared with no *****ulent status linked to my name. Vodacom also advised their subscriber collections team to update ITC profile. I am forced to open up my new account at other service providers now because my name status still shows *****ULANT!!!!

I have been a Vodacom client for almost 15 years and now I receive such pathetic service. This is very very frustrating and extremely disappointed.