Vodacom full of Empty Promises!

On the 12 of August 2019 I contacted Vodacom's Call Centre to cancel my Contract after the 24 Months has run out. This decision because of bad Service that I have received during the 24 month period. I spoke to Lita at 10:39!

He convinced me that he is so sorry for the bad service that I have received and then offered me a 20gig daytime and 20gig night owl data for R199 per month if I stay with Vodacom. I said to him that I am happy to accept if he and Vodacom don't mess me around again and give me exactly what was promised. He agreed and promised that he will personally cancel the contract if I don't get what was promised to me and that he will send me a copy of the contract via e-mail. I never received this copy of the Contract.

On the 1st of August 2019 I checked my balance and notice that I have only received 10gig of daytime and 10 gig of night owl data.

On the 2nd of August 2019 I contacted the Call Centre again at 10:35 and spoke to Mpumi. She checked and told me that Lita have made a wrong selection on their system. She transferred my call to Lita and he apologized for yet another mistake. I then took him up on his offer to personally reverse the Upgrade and cancel my contract with Vodacom. He accepted and promised that it will take 7 days to reverse the contract. he also promised to send me some or other proof that they are busy to reverse the Upgrade and cancel the Contract. I have never received this proof.

Today, 12 August 2019 at 13:57 I contacted the Call Centre again and first spoke to Serane who was very unhelpful. He then transferred my call to Angela and I had to explain myself to her again. She then confirmed that nothing has been done by Lita to reverse the Upgrade and Cancel the Contract.

This type of Service is absolutely unacceptable and then you wonder why your Customers get upset and change to another Network!

I want this sorted A.S.A.P or I will have no Choice to continue telling South Africa what bad Service you can expect from Vodacom via Social Media!!!!