Vodacom Full Investigation smells fishy!

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that a full investigation was done and that they spoke to all stake holders in store as well as the manufacturer of the film. They will not be able to replace the screen as it is not a guarantee that it will not break.

Above is Vodacom's response to my complaint wrt Vodacom The Grove not applying the silicone screen protector entirely on my phone, after I've requested them to apply it to prevent damage to the screen of my phone. Apparently they have done a full investigation without investigating the phone in question, so much for a full investigation. My complaint relates to the fact that the crack/breakage happened at the parts where The Grove Vodacom did not apply the silicone screen protector after I've requested it.

Thank you Vodacom for the full investigation what a great team.

Thank you as well as I will never ever purchase anything nor recommend anyone to purchase anything from you.

Accountability and Integrity should be your next FULL INVESTIGATION as well as CUSTOMER SERVICE seeing that all parties were made aware of the outcome except the client.