Vodacom FTTH wont relocate my account and is still charging me!

I have recently moved to a new premises at the end of November. At my old address I had dedicated Vodacom Fibre and had a fibre account with Vodacom.

Upon moving I was notified that where I was moving did not have dedicated Vodacom fibre and would need to relocate my account. This was explained as cancelling my current account and opening a new account with Vodacom as the ISP and using a provider like Metrofibre or SADV.

I went ahead with this in December and was told a stop order had been placed on my account which I had received the confirmation email. But I have been billed R599 in December and January. I phoned back in January and was told by Vodacom that they had no record on the system about the relocation, stop order or the fact they I had signed a new sales order.

I have phoned both the support and the sales team at Vodacom fibre and I keep getting passed around from person to person. I keep getting told they cant find any information on my account and that they will phone me back which they never do. I had to sign a new sales order in order for Vodacom re-cancel my account on the 22nd January 2018. Yet no one from Sales has phoned and they still havent cancelled my account.

I am being forced to stick with Vodacom Fibre yet they wont install a new line and open a new account and they keep charging me for an account I cant use. I am tired of phoning day after day and having to re-explaining myself and not getting any where.