Vodacom FTTH - Terrible Service and non-existent escalation path.

I have been an active Vodacom Mobile and FTTH subscriber for the last 3 years. No payments have been missed. Over the last 3 weeks the customer service from Vodacom has been frustrating to say the least, downright disrespectful. I logged a ticket 3 weeks ago and the ticket gets closed as resolved with no communication. However, the issue has not been resolved. Everyday I phone back to get an update and get told the ticket is closed and I open another ticket. 3 weeks later still not resolved. 1st line support cannot help since they can't talk directly to 2nd line support. Now my service is down and guess what I phone in and have to log another ticket and today i get told once it's assigned they will probably get back to me early next week. A 2nd line engineer phoned me today and said he will call me back in 15 mins and 5 hours later nothing. SR***, SR***. just two of my many tickets. From what i gather Vodacom have outsourced their 1st line support so there is not much customer experience to write home about.