Vodacom FTTH Terrible internet and even worse support

This is regarding the pis poor internet and even worse support.

I have had vodacom fibre at my house for the past 3 years and i have never felt so helpless in my life!! i play Apex legends on a daily basis after work and in some form this is an extra income for me. or would be if not for vodacom. the packet loss is so bad game after game after game that it has just become unplayable. one of the only things that brings me a little joy after work i can not even do. I log tickets every other day and they have just stopped responding. No support whatsoever. i keep telling them the speed is fine and that it's a packet loss issue but they always go back to "Oh but your speed is fine" I KNOW MY ****ING SPEED IS FINE!!! I HAVE PACKET LOSS!!! no one can understand. in 3 years i had one guy. ONE GUY!!! who helped and it was only for about a month of smooth internet. This was 2 years ago. Every other clown has had no idea what they are talking about. your technicians and fibre support is downright horrifying. i can't cancel and switch to a different ISP because vodacoms infrastructure is in the area so no matter who i use it will always be through vodacom. how can you expect me to pay for a service i am barely receiving? i have had technicians come out too only to reset the router and leave it even worse after words. they give you an outdated Nokia router when they install and then want to charge you an arm and a leg for a new router. NO ****ING THANKS. Get my internet working like it's supposed to, maybe then i'll consider getting extras.

PLEASE FIX YOUR ****!!! SO number is: SO*** Serial Number for router is: ALCLB3AB6E9E Account number: I*** ID: ***