RV
RUAN V

1 reviews | Active since Jul 2021

14 Nov 2021, 20:09

Vodacom FTTH slow connection speed

I have been struggling with Vodacom for the last 6 months, I have a contract for 100Mbps fiber connection and I have not ever seen the connection speed go over 50Mbps on top of that it's 0.7Mbps at the moment. I have received no discounts and have opened several service requests only for the technician / customer care to close it without any feedback or change. I don't even know what to do anymore because their cancellation fees are ridiculous, I guess I'll just wait out the contract duration and never do any business with them again.

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Replies (1)
Vodacom
Vodacom's reply15 Nov 2021, 07:55
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team