Vodacom FTTH service sucks....

App**** for FTTH almost 4 weeks ago. I am still waiting for installation at my premises from Frogfoot. Vodacom sent me a LTE ****le and router, but it does not work. I have phoned numerous times and followed the link that was sent to me, to no avail. I was informed that the matter will be escalated, but yet nothing works or ia being done. I am so disappointed and disgusted at the process and lack of service. I am frustrated and i am not being assisted by Vodacom. The service level is non existent and extremely poor....