vodacom ftth poor service delivery from call center

This is the 4 time in 4 months that i have the same problem with my vodacom ftth service. My sr nr *** my service is connected but i have 0.01 download speed and 0.02 ipload speed. I have been advised that its the radio frequency problem by the secondary support giffard and nicole once again my 20 meg line is non existant with no activity or movement on the account. Secondary support does not work over weekend and take a week to rectify the problem only when its reported on hello pieter i get a response. All previous reveiw to the same problem can be viewed on hello peter