KM
Keith2 Matthews

1 reviews | Active since Aug 2018

09 Aug 2018, 19:00

Vodacom FTTH - Paying for 100mbs, get 2mbs

Vodacom FTTH. Paying for 100mbs getting 2mbs for that past 3.5 months. This after being a client for 2 years and having my service 'accidently' cancelled. Numerous SR's but nobody seems to be able to fix the problem. Even sent an email to the CEO. Everybody jumped after that but now I am back to the same old bad service again. At my wits end! I wish someone would care enough to solve my problem.

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Replies (1)
Vodacom
Vodacom's reply09 Aug 2018, 20:55
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will NOT contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team