AC
Adam C
1 reviews | Active since Dec 2017
03 Apr 2019, 17:34
Vodacom FTTH no service
I phoned Vodacom before the 1st of march that I would be moving on the 1st of march to a new premises. I told them that I understood that is was short notice and I understand it will take a while to move.
It is the 3rd of April today and I have absolutely no feedback from Vodacom. I have phoned in 4 times to get some feedback. Every time they tell me that thy are sending an email and cannot do anything unless they get feedback. They have contacted me once to try and let me know where we are on this.
I am now fed up and I want to cancel my service with Vodacom. It took less than a month to do a brand new installation on my old premises so I do not understand how it can take Vodacom 1 month just to reply to a customer via email.
I work as a network engineer and rely heavily on my internet for remote work. I have used more than 20GB of mobile data so I can work remotely. I am sick and tired of companies taking money and not providing a service.
Helpful (0)
Replies (7)0
Replies (7)
Vodacom's replyOfficial
04 Apr 2019, 07:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Apr 2019, 07:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
10 Apr 2019, 13:38Dear Adam,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Apr 2019, 13:38
Official
Dear Adam,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
AC
Adam C's updateReviewer Update
10 Apr 2019, 16:25I have now been sent a new quote that includes the router. I have already been billed this month for my Vodacom service I have not been able to use for the last 40 days. If I accept this quote I am going to be double billed. I know this since it is a different service number than my current. I also have experience with Vodacom where they have double billed me. Nobody phones me to sort this issue out, so we are going back and forth via emails where Vodacom takes 4 days to respond.
With my phone call from Vodacom initially, I told them to cancel my service. They agreed. Next thing they end me options on what service I want them to move. I decided to give them another chance and choose a service. 4 Days later, they reply with a new quote that has a router included.
I am extremely dissatisfied with Vodacom.
AC
Adam C's update10 Apr 2019, 16:25
Reviewer Update
I have now been sent a new quote that includes the router. I have already been billed this month for my Vodacom service I have not been able to use for the last 40 days. If I accept this quote I am going to be double billed. I know this since it is a different service number than my current. I also have experience with Vodacom where they have double billed me. Nobody phones me to sort this issue out, so we are going back and forth via emails where Vodacom takes 4 days to respond.
With my phone call from Vodacom initially, I told them to cancel my service. They agreed. Next thing they end me options on what service I want them to move. I decided to give them another chance and choose a service. 4 Days later, they reply with a new quote that has a router included.
I am extremely dissatisfied with Vodacom.
AC
Adam C's updateReviewer Update
17 Apr 2019, 17:53I was informed today that it has been assigned to the Service delivery team and they will arrange a date with me to do the installation. I paid for last month where I had no internet and we are halfway into this month already. It has now been 47 days without internet and I still have to contact Vodacom to get an update.
AC
Adam C's update17 Apr 2019, 17:53
Reviewer Update
I was informed today that it has been assigned to the Service delivery team and they will arrange a date with me to do the installation. I paid for last month where I had no internet and we are halfway into this month already. It has now been 47 days without internet and I still have to contact Vodacom to get an update.
AC
Adam C's updateReviewer Update
29 Apr 2019, 15:28I am now sitting on 59 days without a service. Keep in mind that I was charged for the service last month.
It has been 6 days since I have been contacted last about my address for the second time, by a second staff member.
AC
Adam C's update29 Apr 2019, 15:28
Reviewer Update
I am now sitting on 59 days without a service. Keep in mind that I was charged for the service last month.
It has been 6 days since I have been contacted last about my address for the second time, by a second staff member.
AC
Adam C's updateReviewer Update
02 May 2019, 14:48I have loaded the Vodacom Fiber to the home App now. I see that the Line that I have ordered now shows activity for the Last few months which is impossible since the line does not exist. It also reflects an address I do not recognize for another fiber service.
I am done with Vodacom, I would like them to please close all fiber account that is open under my name. The incompetence is unreal. I cannot work with a company that cannot give me internet access after 60 Days.
AC
Adam C's update02 May 2019, 14:48
Reviewer Update
I have loaded the Vodacom Fiber to the home App now. I see that the Line that I have ordered now shows activity for the Last few months which is impossible since the line does not exist. It also reflects an address I do not recognize for another fiber service.
I am done with Vodacom, I would like them to please close all fiber account that is open under my name. The incompetence is unreal. I cannot work with a company that cannot give me internet access after 60 Days.
AC
Adam C's updateReviewer Update
23 May 2019, 14:05I Still have no internet or feedback from Vodacom
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Adam C's update23 May 2019, 14:05
Reviewer Update
I Still have no internet or feedback from Vodacom